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Terms and conditions

Payment options

 

OC & CO currently accept the following methods of payment:

Cash on delivery

Bank wire transfer

Credit Cards: VISA and Mastercard

We will shortly accept payments with PayPal

 

Shipping and Payment Information

We ship our products by courier delivery to the address listed on your shipping data form.

Once you have completed the shipping information form, we will indicate you the exact amount to be paid. In the event that bank wire transfer is the preferred option, we will deliver the product once we have verified the payment.

You will receive an e-mail confirming the shipment of your order, indicating the approximate time of delivery.

It is important that you or other designated person is at the specified address for the delivery of the order. If the carrier fails to deliver your order because there is no one at the delivery address,he will attempt to deliver it two more times. If the order cannot finally be delivered, it will be returned to us, and we will return the Customer the payment made, with the exception of the cost of the shipping and the return of the goods, which are borne by the Client.

 

Deadline of delivery

We do not work with stock. Our products are handmade and customized, manufactured, assembled and checked one by one, to ensure their quality. Therefore, orders are delivered within approximately 4 weeks.

 

Returns

If for any reason you are not satisfied with the purchase, we accept the return of the product within 30 days from the date of shipment.

For this purpose, please send an e-mail to bcn@ocandco.es indicating your name, order number, reason for your return and delivery note number. All these details can be found on the delivery note of the merchandise. Later on you will receive an e-mail from us stating the address where you should return your purchase.

You must return the product well protected in its original box or external packaging, to prevent damage during transport. In addition, you must include all the original documentation you have received.

Once we receive the merchandise in our warehouse, and after checking the good condition of the product, we will proceed to the refund of the product, which will be, in any case, made by bank wire transfer (you will be asked for an account number where to transfer the amount).

When you receive your package, make sure that the package is in good condition and has not been damaged during transport. Otherwise, turn the shipping away, note this fact on the delivery form, and notify it to us through our e-mail, bcn@ocandco.es within 24 hours. Once we receive the merchandise, we will contact you in order to send you the product again.

If once you have accepted the package, in apparent good condition, you discover that the product has suffered damage during the transport, return it to us within the 7 days following the delivery of the product. You must follow the return procedures indicated above.

Once we receive the merchandise we will contact you in order to send you the product again.

Very important: In case of returns due to damage during transport, you must return the product within 7 calendar days of receipt.